Services

Ongoing Management

Hosting, monitoring, updates, and support. We handle the tech so you can focus on your business.

Shipping is only half the job. Software needs care after launch, updates, monitoring, security patches, and someone to call when things go sideways.

Our managed service plans cover everything you need to keep your software running smoothly: 24/7 uptime monitoring with instant alerting, proactive security updates and dependency patches, performance monitoring and optimization, database maintenance (backups, indexing, query optimization), SSL certificate management, DNS and domain management, bug fixes and minor feature updates, and priority support with guaranteed response times.

We maintain 99.9% uptime across all managed clients. When issues happen, and they will, we detect and resolve them before your users notice.

Plans are structured as monthly retainers with clear SLAs. You get a dedicated Slack channel, priority access to our engineering team, and monthly reports on uptime, performance, and work completed.

This is not outsourced support desk. It is the same engineers who built your product keeping it healthy.

FAQ

Common Questions

What does 99.9% uptime mean practically?

99.9% uptime means less than 8.7 hours of downtime per year, and most of that is planned maintenance windows. We monitor continuously and get alerted within 60 seconds of any issue. Most incidents are resolved before users notice.

Can I hire you for management without building with you first?

Yes, but we start with an onboarding audit. We need to understand your codebase, infrastructure, and deployment process before we can effectively manage it. The audit typically takes 1-2 weeks and is included in the first month.

What are your response times?

Critical issues (site down, data loss risk): 30-minute response. High priority (feature broken, performance degraded): 4-hour response. Normal (bugs, questions, minor issues): 24-hour response. All times are calendar hours, not business hours.

From the Blog

What Nobody Tells Founders About Software Maintenance

You shipped your product. Now the real work starts. The hidden costs of software maintenance and how to keep them from eating your runway.

Software Monitoring and Observability for Growing Apps

A practical guide to monitoring and observability, the three pillars, what to monitor first, alerting without fatigue, and the tools worth paying for.

Technical Debt: How to Measure It and When to Fix It

A practical guide to technical debt, what it actually is, how to measure its impact, when to fix it vs live with it, and how to communicate it to non technical stakeholders.

Get Started

Ready to talk?

We take on a handful of projects at a time. Tell us about your ongoing management needs and get an assessment within 24 hours.